靈知科技首創飯店管理智慧化ㄧ條龍（OTA+iBooking+CM+PMS+CTM)讓服務品質提升又加溫
WISE Technology creates the first one-stop intelligent hotel management（OTA+iBooking+CM+PMS+CTM) Make service quality improved
面對觀光業景氣低迷及一例一休等問題，如何節省人力又維持品質，是現今多數飯店業者百思莫解的問題。靈知科技憑藉著20多年的市場經驗，打造了「智能櫃檯機」，成功開創智慧旅店的時代，更將飯店業所面臨的危機化為轉機。
Facing the downturn in the tourism industry and problems of one mandatory day off and one flexible rest day, how to save manpower and maintain the quality is the problem that most of the hotels have to solve nowadays. With over 20 years of experience, WISE Technology created intelligent front desk machine and successfully opened the era of intelligent hotel and turned crisis into a chance.
60歲的靈知科技董事長林吉財，不僅是名科技人，更是位資歷豐富的飯店經營者，苗栗明湖水漾會館、草屯知達工藝會館與即將在今年初登場的888 Hotel（台北、新北、泰山、桃園等館）皆由他經營。林吉財初期以資訓科技背景是名電腦工程師，過去跟飯店安裝電子交換機時，不少業者反映電腦無法確實管理客人訂退房及帳務等作業。這便是林吉財看中飯店管理系統軟體需求的商機。
Ji-Chai, Lin, 60-year-old chairman of WISE Technology, is not only a technician but also a qualified hotel operator. Young Lake Resort, Caotun Zhi Da Craft Service Guest House and 888 Hotel (Taipei, New Taipei, Taishan and Taoyuan), which will debut at the beginning of this year, are all run by him. He was a computer engineer. In the past, when he installed electronic switching system for hotels, many operators complained about computer can’t manage check in, check out and accounting tasks. He saw the business opportunity of the needs of hotel management system software.
民國86年，林吉財與同事合資成立靈知科技，運用過去累積相關經驗與所學，開始研發飯店管理系統。軟體剛推出時，過程並不順利，價格與軟體複雜程度成了推廣的阻礙，讓他挫折不已。林吉財相當感謝柯達（柯旅）大飯店集團及統茂飯店集團的採用與經驗指導，提供飯店實務經驗作為他修改程式的參考依據，讓系統更符合飯店需求，不僅讓他度過難關，更建立起靈知科技的品牌口碑。
In 1997, Ji-Chai, Lin and his co-workers established WISE Technology. Using the experience in the past, they started to develop hotel management system. When the software launched, the process was not smooth. Price and the complexity of software became obstacles on promotion, this made him frustrated. He is very grateful to the adoption and the guide of Kodak Hotel Group and Toong Mao Resorts and Hotels Group. They provided the experience of hotel operations and management as a reference for his revised program to make the system meet the needs of the hotel. This helped him get through the difficulty and established the reputation of WISE Technology.
目前飯店作業系統PMS全台市占超過48%，現在又創新推出旅客能自行操作入住與退房的智能櫃台機，不僅減低飯店人力成本，服務人員更能走出櫃台與旅客說明、增加互動，提升服務品質的效率與溫度，也解決人力不足與成本問題。
At the present moment, the hotel operation system PMS holds 48% market share. The company also launched intelligent front desk machine for tourist to check in and check out by themselves. This not only reduces the labor cost of the hotel, but also allows receptionists to walk out of the front desk and increases the interaction. It improves the efficiency of service quality and solves the problem of manpower shortage and cost.
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